Purchase Protection is available on eligible purchases, and could protect your sales in case someone files a qualifying claim for an unauthorized transaction or an item that is not received.

Purchase Protection is available on eligible sales made through a Venmo business profile. Coverage may also apply when people indicate that they’re purchasing physical goods or digital items and services in the Venmo app, but some restrictions apply. To help ensure your sales are protected, keep records that show the order was fulfilled, as well as proof of delivery.

Purchase Protection helps guard you from losing money due to unauthorized transactions or claims that the buyer never received their purchase. If the sale meets our requirements, and you can provide proof that an order has been fulfilled, Venmo will prevent chargebacks from impacting your business.

To offer Purchase Protection, create and use a Venmo business profile for your sales transactions. While a seller transaction fee of 1.9% + $0.10 of the transaction does apply to business profile sales, Purchase Protection is available for eligible transactions.

You may also tell people who pay you to mark the transaction as a good and service transaction in the Venmo app. This will also trigger the seller transaction fee and extend Purchase Protection as an available benefit on eligible sales.

To learn more about Venmo Purchase Protection and how it works, check the Venmo User Agreement or visit our Help Center.